FAQ

We attach great importance to the quality of our products and service. Do you have a question? Feel free to ask it or maybe you will find the answer in our FAQs.

Shipping and delivery 

What are the shipping costs? 

Go to our delivery page. Here you can find an overview with all information regarding the shipping costs.

Can I still change the delivery address after the order is placed? 

Your order is automatically processed and quickly picked up by our carrier. If you have entered a wrong address or would like to change it quickly, we advise you to call the phone number below as soon as possible. If your package has not yet been registered with the shipping company, we can still try to change it.   

Phone number: +31 (0)85 747 0099   

How do I track the status of my order? 

Once your order is prepared for shipment in our warehouse, a shipping label will be printed. When this is done you will automatically receive an email with the track and trace code. Your order can be tracked from the moment DHL has scanned this label. 

How soon can I expect my order? 

We understand that you can’t wait to get your hands on your new products. If you order on weekdays before 15:00, we will ship your order the same day. Your order will be shipped via DHL.

I get the message “Invalid Order”, what does this mean? 

Before the package gets its first scan at DHL (for sorting) it can sometimes occur that the track and trace indicates ‘invalid order’, which means that the package has not yet been scanned by DHL.   

It may be that the package is still in the DHL truck that has just come from our warehouse. The package then receives an initial scan in the evening. After this first scan, the package is traceable.   

My order (or an item) was damaged upon delivery. How do we resolve this? 

We are sorry to hear that (part of) your order was damaged. We are happy to work together to find a suitable solution. Please contact our customer service department. This can be done by sending an email to info@bunzlaucastle.nl. If you attach a picture of the damage we can assess the situation right away. Don’t throw away broken or damaged dinnerware, but keep it until a solution is discussed!

I received the wrong item. How can I receive the correct item? 

Oops, we made a mistake when packing. We are happy to resolve this for you! Please contact our customer service team as soon as possible. We will set straight to work to resolve the error.