Shipping and delivery 

Go to our delivery page. Here you can find an overview with all information regarding the shipping costs.

Your order is automatically processed and quickly picked up by our carrier. If you have entered a wrong address or would like to change it quickly, we advise you to call the phone number below as soon as possible. If your package has not yet been registered with the shipping company, we can still try to change it.   

Phone number: +31 (0)85 747 0099   

Once your order is prepared for shipment in our warehouse, a shipping label will be printed. When this is done you will automatically receive an email with the track and trace code. Your order can be tracked from the moment our tranporter has scanned this label. 

We understand that you can’t wait to get your hands on your new products. If you order on weekdays before 15:00, we will ship your order the same day. Read more about our delivery.

Before the package gets its first scan at transporter (for sorting) it can sometimes occur that the track and trace indicates ‘invalid order’, which means that the package has not yet been scanned by transporter.   

It may be that the package is still in the transporter truck that has just come from our warehouse. The package then receives an initial scan in the evening. After this first scan, the package is traceable.   

We are sorry to hear that (part of) your order was damaged. We are happy to work together to find a suitable solution. Please contact our customer service department. This can be done by sending an email to info@bunzlaucastle.nl. If you attach a picture of the damage we can assess the situation right away. Don’t throw away broken or damaged dinnerware, but keep it until a solution is discussed!

Oops, we made a mistake when packing. We are happy to resolve this for you! Please contact our customer service team as soon as possible. We will set straight to work to resolve the error.