We attach great importance to the quality of our products and service. Do you have a question? Feel free to ask it or maybe you will find the answer in our FAQs.


What does the breakage-free warranty entail?

You are always guaranteed a beautiful product. We ship your order with our breakage-free guarantee. This means that should you receive your product(s) damaged we will always help you, for example by sending you a new product, or in consultation provide another suitable solution.
Please contact our customer support and do not throw away the damaged product. This way you can order with 100% peace of mind

Can I cancel my order? 

We ship orders as soon as possible, which is why we set straight to work after receiving your order. After placing an order, it is therefore not possible to cancel your order. 

How do I spend my gift card online?

You can use your gift card as a payment method through our website. Bunzlau Castle gift cards cannot be used at our dealers. 

Fill your cart and proceed to checkout. On the payment page (step 3) choose the Bunzlau Castle gift card option, enter the card number and PIN, which you will find on the back of the gift card. 
Please note: you do not enter it as a discount code in the shopping cart. 
Not enough balance on your gift card or have more than one? That is, of course, no problem! After entering your first gift card, you can then choose a new payment method to pay the remaining amount. 

We do not accept any other gift cards or VVV gift cards.  

How do I check my balance on my Bunzlau Castle gift card?

Have you received a Bunzlau Castle gift card? The balance checker allows you to check the balance of your gift card.

How long is my gift card valid?

The gift card is valid for up to 2 years from the date of issue.