FAQ

We attach great importance to the quality of our products and service. Do you have a question? Feel free to ask it or maybe you will find the answer in our FAQs.

Top 5 FAQs

How soon can I expect my order? 

We understand that you can’t wait to get your hands on your new products. If you order on weekdays before 15:00, we will ship your order the same day. Your order will be shipped via DHL. 

Which payment methods are available? 

Payment is possible through: iDEAL, Mastercard, Visa, American Express, Apple Pay, Bancontact, PayPal and afterwards through Klarna (one euro processing fee). 

How do I spend my gift card online?

You can use your gift card as a payment method through our website. Bunzlau Castle gift cards cannot be used at our dealers. 

Fill your cart and proceed to checkout. On the payment page (step 3) choose the Bunzlau Castle gift card option, enter the card number and PIN, which you will find on the back of the gift card. 
 
Please note: you do not enter it as a discount code in the shopping cart. 
 
Not enough balance on your gift card or have more than one? That is, of course, no problem! After entering your first gift card, you can then choose a new payment method to pay the remaining amount. 

We do not accept any other gift cards or VVV gift cards.  

Can I return my products? 

You have the right to return items. You have 14 days to think about it. Still not quite happy? You can return the items you don’t want for free. You do not need to give a reason for the return. The 14 days begin from the moment you physically receive the order from the carrier.  Register your return here.

Can the ceramics go into the oven, microwave and dishwasher?

Bunzlau Castle ceramics can be used in both the oven and the microwave. We do not recommend heating the ceramics above 300 degrees Celsius. This does not apply to 2nd or 4th quality items. For use in the oven or microwave, the item should not go from cold to warm too quickly. In practical terms, this means that you do not, for example, place an oven dish from the freezer straight into the oven. The dinnerware can go into the dishwasher, with the exception of the cake plates. 

Note: when using baking dishes in the oven, make sure that the food in the baking dish is spread out as much as possible, so the heat is applied evenly in the baking dish. Also, let baking dishes cool before putting them under the cold tap, this will ensure that your baking dish will last longer.